Terms & conditions

How to buy tickets

  1. Browse our range of events online
  2. Click on the 'Buy Tickets' button
  3. You'll be redirected to the ticket provider for payment

Box office - 65 Dixon Street, Wellington CBD

Our box office on level 1 at 65 Dixon Street is open on show days approximately half an hour before performances. The box office can get busy during performance times, so we recommend that you pre-book online to avoid disappointment.

Ticket Purchase Terms & Conditions

Your ticket is sold by an agent for and on behalf of “the Promoter” (the party who presents the event, including a promoter or producer or venue), and any person who purchases, possesses and/or uses or attempts to use any Ticket shall be deemed to have fully and irrevocably accepted and agreed to comply with the following terms and conditions.

  1. All persons attending an event at the Te Auaha venues, including children, must hold a valid ticket.
  2. All persons attending an event at the Te Auaha venues, must comply with the instructions of Te Auaha staff. 
  3. Any refunds for cancellation will be at our discretion. There are no refunds or exchanges on any ticket or service fee (including but not limited to where a ticket has been lost, stolen, damaged or destroyed, or where the ticket holder’s personal circumstances have changed) except as required by applicable laws in the place of purchase. Ticket or service fees charged by Te Auaha in respect of each ticket are non-refundable, subject to your rights and remedies under the Consumer Guarantees Act 1993 (as amended from time to time). Nothing in this section limits or restricts any rights or remedies which the ticket holder may have at law.
  4. Any representations made are made by the Promoter and not Te Auaha, and any claims are the responsibility of the Promoter and not Te Auaha.
  5. The Promoter reserves the right to add, withdraw or substitute artists and/or vary advertised programmes, prices, seating arrangements and audience capacity without notice.
  6. Cameras and other recording devices are prohibited in the venues. Mobile telephones and all electronic devices must be turned off before entry into the venue’s auditorium.
  7. Any use of the Te Auaha logo as well as designs found on the ticket and website must only be made after being granted prior written consent of Te Auaha.
  8. Te Auaha reserves the right to refuse admission or require the ticket holder to leave the venues, without compensation, in circumstances where Te Auaha considers it has cause, including, but not limited to, where Te Auaha considers the ticket holder has breached these Terms & Conditions or any law, regulation or rules applying to the event or venue. This includes the right to refuse entry to intoxicated or abusive patrons without compensation.
  9. Entry may be refused if tickets are damaged or defaced in any way or are not purchased from Te Auaha or any other authorised points of sale.
  10. Late arrival may result in non-admittance until a suitable break in the programme or non-admittance to the Event.
  11. By entering the premises you agree not to expose others to any risks to their health, safety or welfare and not to interfere or misuse anything provided in the interests of health, welfare and safety.
  12. The ticket holder must comply with all security requirements of Te Auaha and The Promoter as a condition of admission to the event, which may include but not be limited to a search of a person and/or their possessions (including bags and clothing) and/or confiscation of prohibited items, at the time of entry to the venue. None of the following items may be admitted in the venue: beverages, glass bottles or food (unless required for health reasons) except where purchased at the venue. If concerned, please consult the venue. Te Auaha and the Promoter accept no responsibility for any confiscated items.
  13. Your ticket may not, without the prior written consent of Te Auaha, be resold at a premium or used for advertising, promotion or other commercial purposes (including competitions, lottery prizes, fundraising events and trade promotions) or to enhance the demand for other goods or services.
  14. Te Auaha may collect your personal information (including your name and contact details) in accordance with our Privacy Policy, and may use and pass on (including to The Promoter and our agents) your personal information for the purpose of notifying you of events and improving our services.
  15. All children 13 and under must be accompanied by a responsible adult while at Te Auaha venues. Unless it is a designated children’s event, children under three years of age will not be admitted.
  16. When collecting or presenting concession tickets or when entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not shown, you may be refused entry to the event.
  17. In the event that General Admission tickets are lost in the post, they cannot be reprinted due to the potential for duplication or fraud. It is strongly advised that you collect in person from the Te Auaha box office.
  18. A credit card fee will apply when the Promoter has elected to pass on the credit card surcharge to customers who choose to pay by credit card. This follows an agreement in August 2009 between the Commerce Commission and credit card companies which allow retailers to charge extra on payments made with credit cards. This surcharge will be 3% and includes credit card fees and expenses, handling and associated infrastructure costs. The credit card surcharge will apply to purchases at a box office, or over the phone or internet. The credit card surcharge does not apply for cash or EFTPOS purchases (excluding credit or debit cards) at any of our Box Offices.
  19. Credit card details are processed via an immediate exchange of information between Te Auaha and a DPS via the credit card user’s bank. Te Auaha does not store your credit card information in any of our servers or systems.
  20. All ticket prices are shown in New Zealand dollars.
  21. Te Auaha reserves the right to charge additional fees for additional services rendered.

Policy Statement 


No material in these pages may be reproduced, distributed, or used for commercial purposes without specific prior written permission.

Privacy Statement

We are committed to protecting the privacy of individuals who submit personal details through this website, and will make every effort to ensure that it complies at all times with the provisions of current Privacy and Official Information legislation. Email addresses and/or other identifying information will not be used for any purpose(s) without the express permission of the owner of the information.